~ Australia’s Healthiest Granola ~
~ Australia’s Healthiest Granola ~

Privacy Policy

Last Updated: July 30, 2025

Coastal Crunch
163 Scarborough Beach Rd, Mount Hawthorn, WA 6016
Tim@coastalcrunch.com.au

OVERVIEW

We understand and respect your privacy.

This Privacy Policy outlines how your personal information is collected, used, stored, and shared when you visit or make a purchase from www.coastalcrunch.com.au (the "Site"). By using our Site, you agree to the terms of this Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may collect the following types of personal information:

1. Device Information

Automatically collected data includes:

  • Browser type, IP address, and time zone

  • Information about pages/products you view

  • How you interact with the Site

  • Cookies and tracking technologies (e.g. Facebook Pixel)

This data helps us understand how people use our site and improve your experience.

2. Order Information

When you place an order, we collect:

  • Name, billing/shipping address, phone number, email

  • Payment information (via Shopify's secure checkout)

  • Your order history

3. Marketing Information

If you opt in, we may collect your contact info for:

  • Email marketing (via Klaviyo)

  • SMS marketing (via Klaviyo)

You can opt out of these communications at any time.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Fulfil and ship your orders

  • Process payments securely

  • Communicate with you (e.g. order updates, support)

  • Prevent fraud and screen for risk

  • Send marketing messages (if you’ve opted in)

  • Improve our website performance and user experience

COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Analyse site traffic and performance

  • Track conversions and ad performance (e.g. Facebook Pixel)

  • Personalise marketing messages (only if you opt in)

For information about the cookies we use related to powering our Shopify store, see: https://www.shopify.com/au/legal/cookies

SHARING YOUR INFORMATION

We may share your personal information with trusted partners to operate our business effectively:

  • Shopify (our e-commerce platform)

  • Australia Post (for order fulfilment)

  • Klaviyo (for email and SMS marketing)

  • Meta/Facebook (for advertising and analytics)

We do not sell your personal information.

We may also disclose your information if required by law or to protect our rights.

Note: While Coastal Crunch does not sell on Amazon, third-party retailers may stock and sell our products independently.

SMS AND EMAIL MARKETING

If you opt in via checkout, a pop-up, or the website footer, we may send you:

  • Order updates

  • Promotions, discounts, or new product launches

  • Limited-time offers via SMS or email

Message frequency varies. You can opt out anytime by replying “STOP” (SMS) or using the “unsubscribe” link in emails.

DATA STORAGE

Your data may be securely stored via Shopify, Klaviyo, and our internal systems. We retain order data only for as long as needed for:

  • Order fulfilment

  • Legal, tax, or regulatory purposes

  • Customer service and historical records

YOUR RIGHTS

If you are an Australian resident, you may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Make a complaint if you believe we’ve breached your privacy rights

Contact us at Tim@coastalcrunch.com.au and we’ll respond within a reasonable timeframe.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted here, and your continued use of the Site will be deemed acceptance of those changes.

CONTACT US

For any questions or concerns about this policy, please contact:

Coastal Crunch
Attn: Privacy Officer
163 Scarborough Beach Rd, Mount Hawthorn, WA 6016
Email: Tim@coastalcrunch.com.au