Returns Policy

UNOPENED PRODUCTS

If you change your mind, that’s okay! Coastal Crunch will happily accept returned products providing that they are UNUSED and UNOPENED with their heat seal intact. Return requests must be received within a reasonable time frame from the date of purchase.  Please note that refunds are not made on the original postage fees with the return. 

To return a product, please contact us via email. Pack and seal the items into their original shipping package and post them back to us using the address we will advise (please do not send back to the courier). Provided that the products are received in their originals UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchase card or account. 

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.